I am Marketing Professional and Salesforce Consultant with over 15 years of marketing technology experience. I am geek in many ways. I am a fan of Star Wars, Harry Potter, and technology in general). I am a current Salesforce MVP.
Karisa Booth is a Sr Architect with Traction on Demand. She has 10+ years in the ecosystem working with large nonprofits, higher ed and big commercial brands help leverage the full power of Salesforce CRM and Marketing Cloud. She is regularly involved in the community helping and supporting all members of the Ohana.
Title : Customer Service is Social
Duration : 40 Min
Description : Combine the power of Social Studio’s listening with Service Cloud’s case management capabilities to create a unified and consistent customer experience. Social compliments service, it doesn’t replace it. See how and learn tips for optimizing your social customer service