I’m a Business Analyst, Trailhead Ranger, Community Event Speaker and newly established Trailblazer Community Group Leader. I enjoy thinking outside the box and getting to the bottom of user needs and continuously making the workday better and more efficient. #AskQuestions #BeCurious
Title : Salesforce – Did you Know?
Duration : 20 Minutes
Description : While user adoption is vital for the success of your investment, change is hard. While most are accepting of change, you will a few hold outs and nay-sayers. Changes can be successful with a good plan of action. Join me to see how we made the transition fun; connecting with the users through conversation and documentation. See how I engaged with users in preparation of ‘Go Live’ with Salesforce Service Cloud.