Louise Lockie
Louise LockieSalesforce MVP, WiT Leader, and 10x certified Instructor
“Louise is a Salesforce MVP, leader of the London Women in Tech Community Group, and on the organising team for London’s Calling. Salesforce entered her world in late 2012 when her company became a customer and the system fell in her lap. She currently holds 10 certifications including Advanced Administrator, Sales and Service Cloud Consultant, and 5 from the Architect pyramid. In May 2016 she was the London recipient of the #AwesomeAdmin Award which now brings with it the prestigious Golden Trailblazer Hoodie.

As well as attending as many community groups as possible, Louise writes a blog at www.louiselockie.com and has spoken at Dreamforce (x9), London World Tour (x8), and London Calling (x4), as well as at French Touch Dreamin’ (x2), Southeast Dreamin’, Midwest Dreamin’, WiTness Success, Yeur Dreamin’, Inspire East (x2), Surf Force, and various user groups across the UK.

She is on Twitter as @LouiseLockie and LinkedIn at www.linkedin.com/in/louise-lockie/

Her Trailblazer page is https://trailblazer.me/id/louise”

Title : Give Your Users a Helping Hand with In-App Guidance

Duration : 40 Minutes

Description : In-App Guidance is a gift to your users and to yourself. Provide step by step prompts, leave recommendations and tips, as well as documentation, all for your users right from within the Salesforce UI. Give them the answers before they realise they need them, and cut down on those support tickets. In this session we’ll go through some of the best use cases for In-App Guidance, leaving you empowered and inspired to build them out in your own org.

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